Frequently Asked Questions

WHAT IS NAUTICAL ID?

Question: What is the purpose of Nautical ID?

Answer: The purpose is to create faster contact with boat owners so that problems around their boat are minimized. The QR code on the boat’s decal is linked to an info page where, among other things, the owner can be contacted. We also enable authorities and individuals to more easily identify a boat that has been lost or stolen and is found again.

 

Question: Is this a public register and can it be read by authorities, insurance companies and police?

Answer: The register is completely voluntary. If you are a boat owner and use our service, it is visible to insurance companies and police. It is completely up to you to decide which information you would like to be made public. If you do not wish to share your contact information, you will receive a notification when someone fills out the contact form on your boat page. If Nautical ID is contacted by an insurance company regarding a found boat, we will contact the boat owner who in turn may contact the relevant authority.

 

HOW DOES IT WORK?

How can I be contacted?

Answer: Simply fill in information about your boat and how you would like to be contacted. You can choose from phone numbers, E-mail, name and address. You can also choose to only use our anonymous SMS service. It is up to you as a customer to choose what information you want to be made public.

 

Question: My question concerns owner information. Where do I turn to look for owners?

Answer: Nautical ID is a voluntary register but does not have an open search system. Information for owners can only be scanned on the plate itself. If the plate is unreadable you can always contact us for more help at Info@nauticalid.com

 

Question: Can this register be used for other purposes?

Answer Nautical ID is a voluntary boat register and is therefore not official. As it is voluntary, it is also not covered by the Data Act and its rules on record keeping.

 

Question: Who is responsible for the information that is entered?

Answer: It is the person that submitted the information that is responsible. It is in their own interest that all information is correct.

 

WHAT IS A QR CODE?

What is a QR code and how does it work?

Answer: QR stands for Quick-response and is a further development of regular barcodes that can hold a lot of information. Simply scan the code with your smartphone’s camera app. When the link is scanned, a link will appear that will direct you to the information page.

 

Question: Why can't I scan the QR code on my phone?

Answer: Older versions of operating systems in smartphones do not always support scanning the codes directly in the camera app. (Works on iOS 11 or later and Android version 9 or later. This is not a problem. All you have to do is download a QR code reader app which you can find free of charge in the Apple or Google Play store.

 

Question: My question concerns owner information. Where do I turn to look for owners?

Answer: Nautical ID is a voluntary register but does not have an open search system. Information for owners can only be scanned on the decal itself. If the plate is unreadable you can always contact us for more help at Info@nauticalid.com

 

BOAT THEFT

Question: What help do I get if my boat is stolen after I purchase the service?

Answer: On your boat information page there is a function to report a stolen boat. Always contact the police in the first instance.

 

Question: I will buy a boat and the seller says it is registered with you how do I know it is not stolen and subsequently registered?

Answer: It is not possible to use our registration as a certificate of ownership as you can apply the plate to any boat. We at Nautical ID also do not disclose contact details to unauthorized persons. Ask for information from the seller about previous owners and contact them. Also, check hull / engine number against police and insurance companies.

 

SOLD BOAT

Question: I have sold the boat - can I transfer the information to the new owner? They also wants to keep the boat registered.

Answer: In connection with the sale of your boat, you can simply login to your account and renew your boat information. A new owner can then smoothly acquire a new membership and new plates through us.

 

PROBLEM WITH SCANNING NID PLATE

Question: Can't I scan the QR code on my phone?

Answer: Older versions of operating systems in smartphones do not always support scanning the codes directly in the camera app. (Works on iOS 11 or later and Android version 9 or later. This is not a problem. All you have to do is download a QR code reader app which you can find free of charge in the Apple or Google Play store.

 

Question: What if the QR code is unreadable or badly visible?

Answer: In this unlikely scenario, take a picture of the plate and send it to us. at info@nauticalid.com. In most cases we can return with a link to the relevant info page. We will then also contact the boat owner to help resolve the problem.

 

PROBLEM WITH LOGIN

Question: When I registered I did not receive a verification email. What do I do?

Answer: Check your spam filter / spam, if this email is there. If it’s not there please contact us.”

 

Question: I am not used to computers and would need some help and tips on how to enter data - where do I turn?

Answer: Try to follow the accompanying instructions or check out our instructional film on our website. If you do not find a solution, you can always email us at support@nauticalid.com and we will be happy to help.

 

PROBLEM WITH EDITING YOUR INFO PAGE

Question: I am not used to computers and would need some help and tips on how to enter data - where do I turn?

Answer: Try to follow the accompanying instructions or check out our instructional film on our website. If you do not find a solution, you can always email us at support@nauticalid.com and we will be happy to help.

 

Question: I try to register data on my boat, but the information is not visible and the content remains empty! What am I doing wrong?

Answer: Once you have filled in information, you must check the boxes at the bottom and save the information – click on the green “SAVE DATA” box at the bottom of each tab. This is so that you can choose what information should be visible and quickly adjust what you want to share for information at different times.

 

PROBLEM WITH ORDERING ON THE WEBSITE

Question: I am having difficulty placing an order. What do I do?

Answer: Contact us at support@nauticalid.com and we will help you place an order and investigate what the error may be.

 

END MY MEMBERSHIP

Question: I would like to end my Nautical ID membership with you, how do I proceed?

Answer: To delete your boat info page, simply go in and edit it the page to remove your boat. Payment for membership is made yearly and is paid in advance for a full year and cannot be refunded.

 

Question: I don't want to receive newsletters with offers and discounts from Nautical ID anymore

Answer: To stop receiving newsletters, you can easily unsubscribe if you click on the unsubscribe link at the bottom of the newsletter.

 

OTHER

Question: My question concerns owner information. Where do I turn to look for owners?

Answer: Nautical ID is a voluntary register but does not have an open search system. Information for owners can only be scanned on the decal itself. If the decal is unreadable you can always contact us for more help at support@nauticalid.com

 

Question: Can this register be official and used for other purposes?

Answer Nautical ID is a voluntary boat register and is therefore not official. As it is voluntary, it is also not covered by the Data Act and its rules on record keeping.

 

Question: I don't want to receive newsletters with offers and discounts from Nautical ID anymore

Answer: To stop receiving newsletters, you can easily unsubscribe if you click on the unsubscribe link at the bottom of the newsletter.

 

DELIVERY

Question: How long will it take for my Nautical ID package to arrive?

Answer: We try to have as short delivery times as possible. We almost always ship stock items the same day you order before 10:00. Normally the goods are delivered 2-3 working days after the order has been received. If the goods are not in stock and have a long delivery time, you will be contacted via email.